The Microsoft Advanced Services Delivery team delivers premier services and support to enterprise customers through the Services Hub and Sirona platforms. These platforms provide support services, learning resources, and IT assessment tools to 20,000+ companies. I am currently leading research for our agile engineering team.

UX research is a collaborative and continuous strategic process that helps our team to empower our customers to achieve more by building the best experiences in the right way. I have led 25+ generative, iterative, and evaluative research projects for my team. I collaborate cross-functionally throughout the product development lifecycle with our designers, product owners (POs), program managers (PMs), product planner, data scientist, and engineers.

Click here to learn more about my research at Microsoft.